Good information architecture is essential to providing a good UX and to accomplishing your business goals. But how can you tell if an IA is “good”? Start by looking at your analytics data.

This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective design decisions. User journey mapping is a way to deconstruct a user’s experience with a product or service as a series of steps and themes.

In the first two days of the sprint, we’ve learned about the problem, shared a lot of knowledge, and chosen the challenge we want to tackle in this sprint. It’s time to start cranking out solutions. Expect this step to take between two hours and all day.

Ideation is at the heart of the Design Thinking process. There are literally hundreds of ideation techniques, for example brainstorming, sketching, SCAMPER, and prototyping. Some techniques are merely renamed or slightly adapted versions of more foundational techniques.

Once an ideation session has finished, it’s time to collect, categorise, refine and narrow down the best idea, solution, or strategy. Here are the best selection methods. It’s Post-it voting, the Four Categories method, the Bingo Selection method and the Idea Affinity Diagram. The Six Thinking Hats and the Now Wow How Matrix will help you apply the idea criteria, which are right for your current design challenge.

Chances are that everyone involved in the sprint has different perspectives on the problem — and different information that might be helpful. The goal of the first day is to encourage everyone to share what they already know and develop a common understanding with the rest of the group.

Holly Hester-Reilly, Product Consultant and former Product Owner at Shutterstock, shares how she runs experiments to test critical assumptions and make better decisions throughout the product lifecycle.

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