Stephen Gates is the Global Head of Design at Citi. In this preview, he talks about the things every designer should have in their process toolkit to succeed at their job.

As human beings, we get used to "the way things are" really fast. But for designers, the way things are is an opportunity ... Could things be better? How? In this funny, breezy talk, the man behind the iPod and the Nest thermostat shares some of his tips for noticing -- and driving -- change.

What an iterative approach affords us is that we gain validation along the way...because we’re hearing from the people we’re actually designing for.

Failure is an incredibly powerful tool for learning. Designing experiments, prototypes, and interactions and testing them is at the heart of human-centered design. So is an understanding that not all of them are going to work. As we seek to solve big problems, we’re bound to fail. But if we adopt the right mindset, we’ll inevitably learn something from that failure.

Tom Kelley is a Partner at IDEO. He's an author of Creative Confidence, The Art of Innovation, and The Ten Faces of Innovation. In this episode, he explains the true definition of innovation and what it takes to build your creative confidence.

In this episode, Eli and Aarron speak with David about what it takes to bring designers and engineers together, how our workspace influences our work, and how we can encourage creative confidence in our companies.

What is design thinking? More than a methodology or framework, design thinking combines the problem-solving roots of design with deep empathy for the user. The design thinking-based framework popularized by the Stanford d.school can help your team take on the thorniest challenges with insightful solutions. In this guide, you’ll learn how to put design thinking into practice in your organization.

This book introduces the idea of design thinking‚ the collaborative process by which the designer′s sensibilities and methods are employed to match people′s needs not only with what is technically feasible and a viable business strategy. In short‚ design thinking converts need into demand. It′s a human−centered approach to problem solving that helps people and organizations become more innovative and more creative.

Martin shows how leading companies such as Procter & Gamble, Cirque du Soleil, RIM, and others use design thinking to push knowledge through the stages in ways that produce breakthrough innovations and competitive advantage. Filled with deep insights and fresh perspectives, The Design of Business reveals the true foundation of successful, profitable innovation.

IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us.

The Shape of Design is a short, accessible book about the creative process and the intersection of storytelling, craft and improvisation. The Shape of Design is a map of the road where we dance rather than a blueprint of it. It strives to investigate the opportunities of exploring the terrain, and it values stepping back from the everyday concerns of designing.